Customer Stories

Why Telenet uses Discuss to drive consumer-centric insights with ease

Telenet’s partnership with Discuss has transformed the way the company engages with its consumers and leverages their insights. By streamlining the research process and empowering teams across the organization to connect directly with customers, Telenet has fostered a culture of true consumer-centricity. And the integration of GenAI has significantly accelerated the time to insights, enabling…

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Why Wonderlust Collective Trusts Discuss to Deliver Qual Insights 90% Faster for Their Clients

Discover how this insight consulting agency is addressing the time-consuming and complex nature of qualitative research Wonderlust Collective is a women-owned insight consulting agency that ideates, co-creates, and facilitates smarter thinking rooted in authentic consumer insights, leading their clients to untapped opportunities.  Challenge: Wonderlust relies heavily on the technology they use to conduct their online…

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How Suntory is Crafting Consumer-Centric Experiences with Discuss

“Since adopting Discuss, we’ve seen a dramatic uptick in our teams getting connected to consumers. In just a few months, over two hundred of our team members have engaged in virtual IDIs, really learning how to connect with consumers and understanding them and what’s going on in their lives.” Sarah Tomasaitis, Director of Consumer &…

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Uncover Hidden Opportunities and Meta Learnings with Discuss’ GenAI

With Discuss, anyone, anywhere, can have summaries created in an instant with relevant quotes automatically pulled related to key themes.With a click, Suntory teams can leverage a best-in-class suite of GenAI tools to mine insights from conversations with their consumers, uncovering themes that might be overlooked in manual analysis and revealing new opportunities for their…

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Capture and Distill Learnings in Discuss’ Insights Repository

With Discuss, Suntory teams can capture their insights, ideas, and takeaways from consumer interviews—whether they’re leading the session or observing from the backroom. Previously, insights would often be confined to a single team member’s knowledge from the conversation with, say, the restaurant manager or bartender. Now, Suntory teams across the globe can understand the thoughts,…

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Partnering with PepsiCo to Drive Human Centricity on a Global Scale

The Challenges of Scaling Human Centricity As consumer needs, preferences and trends constantly evolve at an accelerating pace, businesses must recognize the growing importance of truly understanding what their customers want. With the rising necessity to be human-centric, global organizations must overcome the historical constraints to connecting with their consumers at scale and find ways…

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