Consumer Engagement

Consumer Conversations for Empathy and Insights

Discuss.io makes it easy for you to find global consumers, conduct online interviews, capture and then share insights across your organization. Whether you are a brand building a consumer connects program or an agency that needs flexibility in an online research platform, Discuss.io has a solution that fits.

Online Qualitative Research

All-in-one online qualitative platform built by insights professionals for insights professionals. We give you the technology and services to have more conversations with more consumers to make more informed business decisions.

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Consumer Connects Program

We’ve helped dozens of global brands build a full consumer connects program that spans across countries, functions and stages of the customer or product lifecycle.

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Customer Experience (CX)

Discuss.io helps you put the Why into what consumers are thinking at scale. Combining the Voice of the Consumer with customer experience analytics creates true insights.

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Consumer Insights for Global Brands

Global Brands

Discuss.io is a truly global technology and service platform with expertise in enabling consumer conversations in over 100 countries and dozens of languages.

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Agencies & Consultancies Scale Consumer Conversations

Agencies & Consultancies

Agencies & consultancies that support brands need a flexible, complete platform to efficiently capture insights from conversations with consumers. Discuss.io meets you where you are whether you need a full suite of services from Recruiting to Translation or just the leading smart video platform - Discuss.io has you covered.

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Using qualitative interviews to improve product development

Product Development

Even with an Agile Process, the product development lifecycle is rife with assumptions and educated guesses. A programmatic approach to connecting with customers across the product lifecycle is critical to reduce risk and increase opportunities for advocacy.

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Brand Insights

Awareness metrics are vague at best. For professionals working on brand insights, you need a consistent way to get into the heads of consumers about what your brand means to different segments and how to compete in a challenging environment.

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HR Experience Conversations

HR Interviews & Conversations

The dramatic shift to remote work means remote hiring, performance reviews and team conversations. Generic video platforms like Zoom don’t provide structure, consistency or analytical capabilities across hundreds of conversations.

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Blog

2020 Silver Linings – Four Major Improvements to Discuss.io Smart Video Platform

  We started 2020 with the intention of making the platform simpler, smarter, and more secure. Despite the changes and challenges...

Case Studies

Infusing the ‘Voice’ and ‘Face of Customer’ Into the Customer Journey Map

Logitech applies its customer journey framework to inform execution efforts on new portable smart speakers, leveraging Discuss.io’s end-to-end smart video...

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What’s blocking you from actionable insights and scaled consumer closeness? We believe it all starts with a conversation.

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