Get Closer to Your Customers with Live Virtual Conversations
Learn more in less time and make better informed decisions with end-to-end qualitative research software designed for interactive virtual focus groups and live interviews.
Truly Global Recruitment
Your customers are everywhere. You should be too. Our recruitment tools let you bring your respondents or recruit from our global network of online panels and agency partners.
- We recruit as commonly across Asia and Europe as we do in America. We also recruit extensively in Africa, South America, India, the Middle East, and Australia
- Define screening criteria, review qualified candidates, manage scheduling, and pay respondents all in one place
- Bring your own respondents and benefit from automated tech checks that ensure a/v compatibility, calendar invites, and scheduling reminders
Video Conferencing Built for Insights
This isn’t Zoom. Our proprietary meeting room is built with customer interviews in mind. Screensharing? Of course. But also an interactive whiteboard, built-in translator capabilities, an integrated discussion guide, bookmarking, polling, custom branding, and more.
Effortless Insights
Find insights across interviews, without rewatching hours of videos.
- Integrated discussion guides organize responses to the same question across interviews
- Key Takeaways capture input from team members in the moment
- Automated video clips bubble up the most important moments from a conversation
- Easy editing and highlight reels let you tell the story through video
- Augmented Insights leverages AI to help you find and share key insights quickly
Built for Teams
The customer experience improves when responsibility is shared. Organize projects into teams and seamlessly share access to your full knowledge bank. A few of our collaboration features:
- Privacy settings for projects and teams
- 3 different roles for nuanced permissions
- Special access for partners outside your organization
- Easily share videos, clips, and highlight reels
- One-click data export
Screener Writing
Finding the most qualified participants starts with a good screener. When you don't have time, have our team write one for you.
Translation Services
It's no longer optional to understand global consumers. Eliminate language constraints with either simultaneous or consecutive translations.
Discussion Guide
Insights are only as good as the questions you ask. If you don’t have a discussion guide, a professional moderator can write one for you.
Report Writing
Commission a topline, summary, or full report on the findings from your conversations, written by a professional moderator.
Moderation Services
Stakeholders can moderate themselves, request their favorite moderators, or use one of the professional moderators in our network.
Human Transcript
Every session includes automatic transcription at no additional cost. For more nuanced documentation, upgrade to human transcription.
Consent Forms
Upload, edit, assign and manage consent forms and NDA's through our platform. Track signatures and store documents with the Respondent Hub.
Services & Features
When you need a helping hand, our in-house project managers and network of professional service providers can put the finishing touches on your research initiative.
