Helping Marketers Understand Global Consumers
Video Conversion Platform for Online Market Research
Helping Marketers Understand Global Consumers
Talk to customers

Infuse the voice and face of customer into your decision-making

Discuss.io puts the customer at the core of your business. We make it easy to quickly talk to customers at every point in the customer journey, empower employees to take action, and build differentiated brands.

Our Clients

Voice of Customer

Agile approach to understanding customers

  • Live Feedback

    Have ongoing, exploratory conversations and probe and clarify in real time.

  • Dive Deep

    Drill into specific questions where you need more clarity.

Whether you want to talk directly to customers yourself or hire an expert moderator, we can help.

Translation Services
Report Writing
Human Transcription
Screener Writing
Moderation Services
Discussion Guide
Product & Services
What we do

Product & Services

Screener Writing
Discussion Guide
Human Transcription
Product & Services
Moderation Services
Translation Services
Report Writing

Quickly and easily have live conversations with customers anywhere in the world

  • Purpose-built live video platform for interviewing customers one-on-one and in groups.
  • Professional, pre-qualified network of experts to provide moderation, translation and insights reporting services.
  • Recruiting available in over 80 countries.

Why Discuss.io?

Fast

Speak with customers within days of initiating a project.

Scalable

Enable all stakeholders to have frequent online conversations with customers easily.

Global

Conduct conversations with customers in over 80 countries.

Discuss.io has fundamentally disrupted the way Unilever approaches connecting with consumers and global focus groups. The Discuss.io agile research method provides the elusive trifecta: faster, cheaper and better.

Stan Sthanunathan
SVP, CMI - Unilever

Discuss IO is a great way to understand our consumers on the ground, in our key countries.  I have been impressed with how quickly the interviews can be set up, the quality of the recruits and the flexibility of the Discuss IO platform.  Discuss IO has been instrumental in helping our global teams reconnect with our consumers and ensure that the voice of our consumers is being heard in meetings!

Mariline Alsuar-Dean
RB

Our teams are discovering consumer insights faster by taking a more agile approach to research using Discuss.io. Discuss.io’s platform and network of research experts provide a flexible solution that can be optimized for each project.

Oliver Roberts
Brand & Marketing Performance Lead - GSK

Discuss.io is an easy tool to get inspired by real consumer feedback. Using Discuss.io, we can first uncover a consumer need, and then find products and ways to fulfil them. Being more consumer-centric will increase the growth of our brands.

Caroline Verkest
Senior Market Researcher - Telenet

Discuss.io made it extremely easy for us to connect with our consumers. Having conversations with these consumers uncovered insights that we would have never discovered through a likert scale and with a speed that isn’t possible in-person.

Christiane Lippert
Global Marketing Head - Lycored
Pulse of the industry

Resources

See the value of infusing the voice and face of customer in your decision-making

View Our Resources
Blog
Case Studies
Video
Press
Blog

Save key moments to easily find consumer insights

Video is a powerful way to connect with consumers, but going back through hours of video footage to find important...

Case Studies

Developing A Consumer-centric Organization With Limited Resources

Telenet’s small Insights team increased their impact by enabling marketers to speak directly with consumers...

Video

Discuss.io Overview (1:45)

Learn more about Discuss.io with this short video!...

Press

Discuss.io debuts #206 on the Inc. 5000

We are excited to announce that this year, Discuss.io has made its debut on the Inc. 5000 list...

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Start A Conversation

What’s blocking you from actionable insights and scaled consumer closeness? We believe it all starts with a conversation.

Let's Chat

Discuss.io is now ISO 27001:2013 certified!

Customer Experience Update