The Smart Video Platform for Scaling Global Consumer Conversations delivers an end-to-end consumer conversation platform that combines industry leading video with qualitative research tools.
Helping Marketers Understand Global Consumers
Helping Marketers Understand Global Consumers

Much more than a generic Zoom call – you get:

Integrated smart video platform with respondent management, recording, interactive discussion guides, save the moment video clipping, multiple roles like observers, backroom chat and insights enablement in a single platform.

Live global consumer conversations, automatic translations in 100+ languages, a new mobile screen share app in 14+ languages and a marketplace of services like recruiting and moderation around the world.

Trusted by the top global brands, our battle tested agile approach allows you to scale your video market research program.

See how can help you have MORE conversations with MORE consumers in LESS time and LESS struggle.

Trusted by the World's Biggest Brands

diginomica logo
“If Zoom and Facebook Rooms and Google Meet are the Honda Accords of video conferencing then is the Rolls-Royce.”
4.9 stars out of five on Capterra for

“Great Product, Great Team” 4.9/5 Stars on 19 reviews on Capterra.

Gartner Consulting & Research Logo

Gartner selects as one of the 25 best enterprise SaaS software platforms to watch in 2020.

Quirk's Top 20 Insights Platform 2020

Quirk’s Magazine selected as one of the top 20 Online Insights Platforms in their July/August 2020 edition.

Voice of Customer

Agile approach to understanding customers

  • Live Feedback

    Have ongoing, exploratory conversations that allow you to probe and clarify in real time.

  • Dive Deep

    Drill into specific questions where you need more clarity.

Whether you want to talk directly to consumers yourself or hire an expert moderator, we can help.

Translation Services
Report Writing
Human Transcription
Screener Writing
Moderation Services
Discussion Guide
Product & Services
What we do

Product & Services

Screener Writing
Discussion Guide
Human Transcription
Product & Services
Moderation Services
Translation Services
Report Writing

Quickly and easily have live conversations with customers, clients or employees anywhere in the world

  • Purpose-built live video platform for interviewing customers one-on-one and in groups.
  • Professional, pre-qualified network of experts to provide moderation, translation and insights reporting services.
  • Recruiting available in over 80 countries.


We are the leading enterprise-level consumer conversation platform trusted by Fortune 100 companies everywhere.
Our platform is secure, reliable, and scalable enough to meet any market need.


  • ISO 27001 certified and privacy (GDPR) compliant
  • Robust access and permission controls
  • SSO-enabled


  • Trusted by some of the world’s biggest brands
  • 99.99% site uptime SLA and proactive alerts
  • Automated fraud and abuse monitoring


  • Support for multiple languages ensures geographic consistency
  • Operational in 95 countries
  • Ideal for global programs has fundamentally disrupted the way Unilever approaches connecting with consumers and global focus groups. The agile research method provides the elusive trifecta: faster, cheaper and better.

Stan Sthanunathan
SVP, CMI - Unilever

Discuss IO is a great way to understand our consumers on the ground, in our key countries.  I have been impressed with how quickly the interviews can be set up, the quality of the recruits and the flexibility of the Discuss IO platform.  Discuss IO has been instrumental in helping our global teams reconnect with our consumers and ensure that the voice of our consumers is being heard in meetings!

Mariline Alsuar-Dean
Netgear Logo Purple

The new mobile screen sharing app has allowed us to take a complicated process that involved stitching together 5-6 separate video and research products into a single, easy to use flow. It’s easy to setup for both the respondent and our team and allows us to have backroom observers,  chat rooms and video recording all while watching the user’s mobile screen plus face, body language and voice.

Courtney Johnson

Our teams are discovering consumer insights faster by taking a more agile approach to research using’s platform and network of research experts provide a flexible solution that can be optimized for each project.

Oliver Roberts
Brand & Marketing Performance Lead - GSK is an easy tool to get inspired by real consumer feedback. Using, we can first uncover a consumer need, and then find products and ways to fulfil them. Being more consumer-centric will increase the growth of our brands.

Caroline Verkest
Senior Market Researcher - Telenet made it extremely easy for us to connect with our consumers. Having conversations with these consumers uncovered insights that we would have never discovered through a likert scale and with a speed that isn’t possible in-person.

Christiane Lippert
Global Marketing Head - Lycored
Pulse of the industry


See the value of infusing the voice and face of customer in your decision-making

View Our Resources
Case Studies

5 Key Takeaways from Mobile eCommerce Shop Along Masterclass

Oliver Bradley, Global  eCommerce Experience Design Director at Unilever, shared his insights from 10+ years of focusing on the digital...

Case Studies

How Brand Potential Captures Deep Consumer Insights at Scale for Enterprise B2C Clients

Redefining Customer Closeness, Brand Potential Uses Platform to Differentiate the Market Research Experience for B2C Companies The Company Brand Potential is...

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It’s Not Just a Smartphone, It’s a Shopping Platform: How Unilever Improves the Mobile E-Commerce Experience through Qualitative Research and Shop-Alongs. (28:18)

Oli Bradley delivers a master class in how a focus on mobile user experience improves shoppers success in finding and...

Press Trend Review: The Future of Qualitative Research & Video Conferencing Tools in the Era of Digital Connection and Acceleration

First industry trend installment from Chief Strategy Officer, Jim Longo highlights insights around leading trends, growth drivers and restraints to...

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What’s blocking you from actionable insights and scaled consumer closeness? We believe it all starts with a conversation.

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