Helping Marketers Understand Global Consumers
Helping Marketers Understand Global Consumers
Talk to customers

The smart video platform for conversations that count

We’ve hosted over 250,000 people across 85 countries on our purpose-built platform for major brands and agencies to efficiently capture insights from consumers, clients and employees.

Much more than just a video platform, we help business professionals make smarter decisions at a higher velocity.

Trusted by the World's Biggest Brands

Voice of Customer

Agile approach to understanding customers

  • Live Feedback

    Have ongoing, exploratory conversations and probe and clarify in real time.

  • Dive Deep

    Drill into specific questions where you need more clarity.

Whether you want to talk directly to customers yourself or hire an expert moderator, we can help.

Translation Services
Report Writing
Human Transcription
Screener Writing
Moderation Services
Discussion Guide
Product & Services
What we do

Product & Services

Screener Writing
Discussion Guide
Human Transcription
Product & Services
Moderation Services
Translation Services
Report Writing

Quickly and easily have live conversations with customers, clients or employees anywhere in the world

  • Purpose-built live video platform for interviewing customers one-on-one and in groups.
  • Professional, pre-qualified network of experts to provide moderation, translation and insights reporting services.
  • Recruiting available in over 80 countries.


We are the enterprise-level smart video platform trusted by Fortune 100 companies everywhere.
Our platform is secure, reliable, and scalable enough to meet any market need.


  • ISO 27001 certified and privacy (GDPR) compliant
  • Robust access and permission controls
  • SSO-enabled


  • Trusted by some of the world’s biggest brands
  • 99.99% site uptime SLA and proactive alerts
  • Automated fraud and abuse monitoring


  • Support for multiple languages ensures geographic consistency
  • Operational in 95 countries
  • Ideal for global programs has fundamentally disrupted the way Unilever approaches connecting with consumers and global focus groups. The agile research method provides the elusive trifecta: faster, cheaper and better.

Stan Sthanunathan
SVP, CMI - Unilever

Discuss IO is a great way to understand our consumers on the ground, in our key countries.  I have been impressed with how quickly the interviews can be set up, the quality of the recruits and the flexibility of the Discuss IO platform.  Discuss IO has been instrumental in helping our global teams reconnect with our consumers and ensure that the voice of our consumers is being heard in meetings!

Mariline Alsuar-Dean

Our teams are discovering consumer insights faster by taking a more agile approach to research using’s platform and network of research experts provide a flexible solution that can be optimized for each project.

Oliver Roberts
Brand & Marketing Performance Lead - GSK is an easy tool to get inspired by real consumer feedback. Using, we can first uncover a consumer need, and then find products and ways to fulfil them. Being more consumer-centric will increase the growth of our brands.

Caroline Verkest
Senior Market Researcher - Telenet made it extremely easy for us to connect with our consumers. Having conversations with these consumers uncovered insights that we would have never discovered through a likert scale and with a speed that isn’t possible in-person.

Christiane Lippert
Global Marketing Head - Lycored
Pulse of the industry


See the value of infusing the voice and face of customer in your decision-making

View Our Resources
Case Studies

Agile Approaches for Consumer Insights

Think about which companies you know that have been able to adapt to change most rapidly. Chances are that the...

Case Studies

Developing A Consumer-centric Organization With Limited Resources

Telenet’s small Insights team increased their impact by enabling marketers to speak directly with consumers...

Video Overview (1:45)

Learn more about with this short video!...

Press Selected by Gartner as a Top 25 Enterprise Startups to Watch

Gartner selected as one of their top 25 Enterprise Startups to watch due to our integrated platform, global footprint...

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What’s blocking you from actionable insights and scaled consumer closeness? We believe it all starts with a conversation.

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Customer Experience Update