The Platform

Customer feedback drives better experiences

Learn more in less time with an end-to-end consumer research platform designed to scale your customer closeness program. No research experience needed, and no suite of tools to cobble together.

Watch the Video

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Recruit

Truly Global Recruitment

Your customers are everywhere. You should be too. Our recruitment tools let you bring your respondents or recruit from our global network of online panels and agency partners. 

  • Our 2019 recruitment mix: 33% in North America, 24% in Asia, 23% in Europe, 6% in Africa, 5% in South America, 4% in India, 2.5% in Middle East, 2% in Australasia 
  • Define screening criteria, review qualified candidates, manage scheduling, and pay respondents all in one place
  • Bring your own respondents and benefit from automated tech checks that ensure a/v compatibility, calendar invites, and scheduling reminders

Learn More About Recruitment

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Connect

Video Conferencing Built for Insights

This isn’t Zoom. Our proprietary meeting room is built with customer interviews in mind. Screensharing? Of course. But also an interactive whiteboard, built-in translator capabilities, an integrated discussion guide, bookmarking, custom branding, and more.

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Analyze

Effortless Insights

Find insights across interviews, without rewatching hours of videos. 

  • Integrated discussion guides organize responses to the same question across interviews
  • Key Takeaways capture input from team members in the moment
  • Automated video clips bubble up the most important moments from a conversation
  • Easy editing and highlight reels let you tell the story through video

 

Get Inspired

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Collaborate

Built for Teams

The customer experience improves when responsibility is shared. Organize projects into teams and seamlessly share access to your full knowledge bank. A few of our collaboration features:

  • Privacy settings for projects and teams
  • 3 different roles for nuanced permissions
  • Special access for partners outside your organization
  • Easily share videos, clips, and highlight reels
  • One-click data export
Our Capabilities

Designed for the Enterprise

Project Recruitment & Setup
01

Privacy by Design

We are ISO 27001 certified, a testament to how we protect your data. We are GDPR compliant and support SSO for stronger access management. While we are exempt as a small business from the California Consumer Privacy Act, we support the right of any respondent to have their information removed from our historical data.

Live Video Conversations
02

Professional Services

Need a hand? Our project managers can organize and execute your customer closeness program. We handle scheduling, screening, and coordinating professional moderators and translators to support your project.

Sharable Insights Across the Enterprise
03

Mobile Ready

Respondents can join on any device so you can interview them whenever and wherever. No downloads mean no barriers to connecting with your customers. Control which devices are allowed for your interviews to design the right research for your objectives.

Customer Experience Update
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