Leading Experience Research Platform Continues to Excel in Overall Customer Satisfaction
Seattle, WA, June 14, 2023 — Discuss, the leading purpose-built video platform for turning in-depth feedback into insights, has been named a Leader again on both of G2’s Quarterly 2023 Summer Grid Reports in User Research Software and Consumer Video Feedback. Products in the Leader quadrant are rated based on receiving a high Customer Satisfaction score and having a large Market Presence.
Among the G2 users for the Summer reports, 100% rated Discuss four or five stars, along with an NPS rating of 84 within the Consumer Video Feedback Grid. Discuss, which has consistently received top marks across customer satisfaction ratings for both grids, again received industry leading scores for Likelihood to Recommend, Ease of Doing Business With, Quality of Support, Ease of Set Up, and Ease of Use.
“I’ve never been at a company with more of a collective passion for delighting our customers than the Discuss team has, and the entire team is thrilled to once again see the impact of truly putting customers first, with so many great reviews that put us in the Leader category yet again,” said Adam Mertz, SVP of Product & Marketing at Discuss. “This recognition is especially exciting when combined with the recognition we’ve recently received from a leading independent research analyst firm as ‘one of the seven providers that matter most’ in its Q2 2023 Experience Research Platforms Report.”
Discuss not only received the highest rankings in roadmap and market strategy within that report, but also was the first in its space to launch a generative AI-based suite of tools, called Genie. These tools are built to be expert assistants that eliminate the many frictions and obstacles inherent to the unstructured nature of qualitative research, including creating summary reports from hours of interviews in a matter of seconds.
“Stellar platform. The technical capabilities are everything we are looking for. The added value that the customer service team provides is what really sets Discuss apart in my opinion.” – Franco Rossi Jr., Field Operations Manager, Zeldis Research Associates, Inc.
“The Discuss platform has made my job easier since it is intuitive and sophisticated. The most helpful thing has been to have a team of highly qualified professionals who are always available to offer useful training courses. The online discussion platform is easy to use and has several exciting resources for moderation and analysis.” – Florencia Armani, small business executive.
“Perfect platform for seamless qual. Discuss is a polished platform for any type of qual. We especially like the backroom feature, automatic transcripts and scheduling tool.” – Melanie Oltmann, CEO, Toodie Towels.
Interested in experiencing the power of Discuss for your business? See for yourself why research teams across the world trust the award-winning Discuss People Experience Platform to turn insights into action. Schedule a demo here.
About G2: G2 is the world’s largest and most trusted software marketplace. More than 60 million people annually — including employees at all of the FORTUNE 500 — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business – including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com.
About Discuss: Discuss is helping leading organizations, brands and agencies across the globe turn people’s experiences into insights. Hundreds of thousands of Market Insights, CX and UX professionals trust Discuss to go beyond data points and bring in-depth insights to life across their organization in real-time, transforming customer relationships. With Discuss, hundreds of global brands and agencies such as Unilever, Target, Ipsos, KraftHeinz, HP, Ford, and Mastercard are making more informed strategic decisions faster than ever before. For more information, visit www.discuss.io.
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