Understand Users’ Mobile Experience

Understanding the mobile user journey is critical when it comes to providing better customer and user experiences. See how your audience is interacting with your site in real time and gain invaluable user feedback.

Integrated with our People Experience Platform

The Mobile Screen Share App is an extension of the Discuss.io platform. This means that all of the pre-, during and post-session features we’ve built are part of the Mobile UX interview. See and hear the user, record and translate the conversation, and share clips with your team.

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Technology to Meet Every Challenge

Whether you are trying to understand if a mobile prototype “works,” identify navigation issues with your mobile app, or understand why consumers are selecting your competitors over your product in Amazon, our Mobile Screen Sharing App can help you see what you’ve been missing.

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How the Mobile Screen Share App Works

Project Recruitment & Setup
01

Download App

Respondent downloads app for free from iOS iTunes or Google Play stores for free.

Live Video Conversations
02

Enter Secure Code

The respondent can either enter a unique code for the interview session, or scan a QR code when entering — this prompts them to download the app and enter the meeting room directly.

Sharable Insights Across the Enterprise
03

Share Mobile Screen

The moderator allows the respondent screen to be shared in the meeting room and the mobile experience interview continues.

How to Leverage Mobile Experience Research

  • Use Mobile Screen Share early in the design and development process to refine scope, validate concepts, guide design decisions, and generate ideas for the product roadmap.

    Share wireframes, prototypes, an app in TestFlight or the Google Play Console, or a finished product to bring user feedback into your agile development process.

    Understand the differences between iOS and Android experiences to create a product users love.

  • Follow along as your consumer shops for your category or product in their favorite mobile app or website. See how your product appears in Amazon, how it compares to the competition, and learn how your consumer evaluates their choices.

    Compare mobile experience vs desktop experience and talk to them about the differences and how that impacts their perception and shopping experience.

  • Be a fly on the wall while your target customer uses your competitor’s mobile product. Hear likes, dislikes, successes, and pain points while watching users interact with your competition to understand what’s working and where there are opportunities to make your mark.

  • Mobile traffic to websites is continuously increasing but conversion rates compared to Desktop are still dramatically lower. This is because most websites are still conceived and designed as a desktop experience.

    Use the mobile screen share app to understand your website in an entirely different way and dig into friction, trust, clarity and other issues that prevent visitors from converting.

Netgear Logo Purple

The new mobile screen sharing app has allowed us to take a complicated process that involved stitching together 5-6 separate video and research products into a single, easy to use flow. It’s easy to setup for both the respondent and our team and allows us to have backroom observers,  chat rooms and video recording all while watching the user’s mobile screen plus face, body language and voice.

Courtney Johnson
Netgear
Customer Experience Update
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