In today’s consumer-driven industries, understanding and listening to your customers and clients is an essential tool in order to remain a market leader. Any organization telling themselves they know better than their customer is going to be bankrupt or out of business very soon. You might be able to think of several very well-known examples in recent history. To combat alienating your client base, you should concentrate your efforts on feedback analytics.
How to Use Feedback Analytics
Feedback analytics simply utilizes market research based on the feedback of consumers purchasing, or the lack thereof, your products or services in order to improve your return on investments. You may spend thousands or millions on product development, however without the appropriate feedback, you may never recoup your expenses. Reaching out to your existing client base is just as critical as testing your products in development. Companies such as Discusss.io will do all of the work for you. They reach out to your market niche and provide you with a complete analysis of the feedback provided by your current and potential target demographics.
How does such feedback help your business? This feedback is imperative to the bottom line of your organization. If you do not listen to your consumers’ wants and needs, you will lose them to your competition. By acquiring and listening to their feedback, you will be able to address any potential problem areas and add features you did not think of during product development, thus creating a more appealing and marketable product or service and increasing your overall sales. While you are improving your bottom line, you are increasing customer satisfaction and brand loyalty simultaneously. Everyone wins.
When a Negative is a Positive
Many times, hearing the hard truth in any situation is painful. You may have spent years developing your product only to receive astounding product feedback that your target market does not like it and refuses to buy it. While this may be crushing to hear, it may just be the negative feedback needed to guide you into the right direction toward ground-breaking profitability. You have several options at this point.
You might choose to scrap the product costing you all of the money and time invested into development. You might choose to take the comments as constructive criticism and adjust the product to exceed the expectations of your customers. Or, you might consider the ways in which the existing product might meet the preferences of another target demographic. Just because one demographic does not like your product does not mean another will not adore it. Negative feedback is not a personal attack, but rather constructive criticism which may just make you millions.
Product feedback analytics will increase sales, customer satisfaction, and brand loyalty. Market research is an essential tool today, and companies such as Discuss.io will remove the guesswork from your strategy and provide you with invaluable insight you may not have otherwise been made aware.
Help your organization to gather the right feedback, book a demo with Discuss.io today.
Zach Simmons is the Founder and president of Discuss.io. Zach has 20 years of experience building software. Prior to founding Discuss.io, he was the Technical Product Manager for Amazon Web Services (S3) where he ran the team that built the infrastructure that now powers a significant percentage of the modern Internet. Zach holds an MBA from the University of Chicago Booth School of Business.
An entrepreneurial leader, Zach is passionate about building disruptive and agile SaaS based market research startups as an alternative to traditional market research. Seeing a need for change within the Industry, Zach launched Discuss.io, bringing Market Research to the digital age.