Getting More Consumer Closeness with Reckitt Benckiser
Through the pandemic, market research and consumer behavior changed — consumer closeness seemed more difficult than ever. Sai Pisipati, Global Consumer Insights & Analytics Manager at Reckitt Benckiser, recognized this, and found the right tools to overcome these barriers with Discuss.io, the people insights platform he needed for:
- Concept & product development
- Brand validations
- Consumer user experience
Discuss.io offered more flexibility to directly engage with consumers, as well as agile research approaches that resulted in more consumer closeness and opportunities to empathize with consumers.
Learn how Reckitt Benckiser earned a permanent seat at consumers’ window with Discuss.io.
Sign Up for our Newsletter
Related Customer Stories

How Danone Scaled Customer-Centric Marketing Globally in Under 6 Months
Customer expectations are shifting faster than ever and marketers are under more pressure to deliver messages, campaigns, and experiences that…
Customer expectations are shifting faster than ever and marketers are under more pressure to deliver messages, campaigns, and experiences that…

Nestle’s Innovation Journey: How Consumers Play an Invaluable Role
How do you empower marketers, product managers—even non-researchers—to connect directly with consumers and embed real customer voices at every stage…
How do you empower marketers, product managers—even non-researchers—to connect directly with consumers and embed real customer voices at every stage…

Research Reinvented: How to Master GenAI and Ensure You’re Not Left Behind
The rules of market research have been rewritten and teams that don’t adapt are being left behind. Traditional approaches can’t…
The rules of market research have been rewritten and teams that don’t adapt are being left behind. Traditional approaches can’t…