At Discuss.io, we’re constantly striving to improve our platform and our user’s experience. That’s why roughly every two weeks (or sooner) we ship new updates to our platform. These biweekly releases iterate on existing functionality, fix bugs, and add new features.
Our product development team works really hard each release sprint to improve our platform and create new and helpful features for our users. We want to acknowledge their work and showcase the exciting improvements being made on our platform.
With this most recent release, we are excited to announce the latest iteration of the Phone Bridge! The Phone Bridge has many uses, including translation and backroom observation. However, it is predominantly used as a solution that allows our platform to continue to work even when participants are experiencing poor internet connectivity or have no internet access.
Previously, the Phone Bridge allowed you to dial out to a phone number from within the interview room. With this most recent release, participants now have the ability to dial in to the interview room as well. The Phone Bridge can be accessed either from the big yellow phone icon at the bottom of the page or, alternatively, from the small blue phone icon in the participant list.
Using the Phone Bridge is easy! Participants are given a phone number by their moderator. After dialing the number, they will be asked to enter a Meeting ID. Once they have entered this code, the moderator will then accept the participants into the Meeting Room. That’s it! Dial in is quick and simple to set up, causing minimal interruption.
The Phone Bridge plays into our big picture vision: to increase reach and access to consumers across the globe in an unprecedented capacity. We want to create an insight rich environment on-the-go to unlock access to consumers’ voices in a way that did not exist previously. By removing barriers, like the necessity of internet connectivity, we increase brand’s capacity for insights by presenting them with consumers who were previously inaccessible. Many people around the globe do not have reliable access to the internet, but this should not exclude them from the narrative. We give brands the opportunity to have consumers from around the world in the same conversation simultaneously, something that is impossible with traditional methods. With the Phone Bridge, we have created a vehicle for gathering deeper, more collaborative insights, regardless of the constraints.
At Discuss.io, we value user feedback. The dial in feature was originally a feature that was suggested to us through consumer feedback. We saw value in it, so we decided to integrate it in our platform.
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