THE FORRESTER WAVE™: EXPERIENCE RESEARCH PLATFORMS, Q1 2026
Discuss Recognized as a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026
In Forrester’s evaluation of Discuss, the company:
- Is one of only two vendors recognized as a Leader in the report
- Received the highest score in the Current Offering category
- Received one of the highest scores in the Strategy category
- Received the highest possible score (5.0) in 15 individual criteria
Download the Forrester Wave™ report
Discuss is a great fit for companies seeking robust AI capabilities that enable them to scale qualitative research globally.”
Source: The Forrester Wave™: Experience Research Platforms, Q1 2026
What you’ll find in this report
In The Forrester Wave™: Experience Research Platforms, Q1 2026 — The Eight Providers That Matter Most And How They Stack Up, Forrester evaluated experience research platform providers based on their current offering, strategy, and customer feedback.
In this report, you’ll find:
- Independent analysis of the experience research platform market
- An evaluation of eight experience research platform providers that Forrester identified as the most significant in the market
- A detailed assessment of how Discuss was evaluated across criteria, including AI-powered research methods, live interviews, and global platform capabilities
How Forrester evaluated Discuss
As part of the evaluation, Forrester assessed Discuss across a broad set of criteria spanning current offering and strategy, including capabilities related to live interviews, AI-powered research methods, and global research support.
Live Interviews
“Discuss differentiates with its strong live interview features, which offer seamless experiences for participants, moderators, and observers.”
AI-Powered Research
“The platform’s strong AI features, such as its AI assistant and AI-moderated interviews, support the end-to-end research process and make global research and analysis efficient and impactful.”
Global Scale
“Discuss is a great fit for companies seeking robust AI capabilities that enable them to scale qualitative research globally.”
What customers say – beyond the research
The following customer examples and metrics are independent of Forrester’s research and reflect Discuss customer experiences.
Fantastic experience, highly recommend!
The platform is really easy to use and very intuitive to navigate. The tech support is readily available so anytime a respondent drops off they're there to get them back right away.
Amazing platform
I really liked the ability to search through all the transcripts within the platform. This helped me analyze the findings quicker without compromising quality. This platform is easy to use and a real hit with our clients.
Best MR platform out there today
What I like best about Discuss.io is how intuitive it is. Feels like they've thought of everything - and it's very obvious that ti's been designed by and for researchers.
Discuss.io is the perfect one-stop-shop!
I like how easy and accessible the platform is for everyone (our research team + the clients). In addition, the team that backs it is exceptional. The level of service is far and away better than other platforms claiming to do the same.
Download the Forrester Wave™ report
Download the full The Forrester Wave™: Experience Research Platforms, Q1 2026 — The Eight Providers That Matter Most And How They Stack Up report to explore how Discuss was evaluated across criteria including AI-powered research methods, live interviews, and platform usability.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.