Customer Loyalty

Customer retention

Customer Lifecycle Research: How to Gain Consumer Insights at the Retention Stage

Key Takeaways: Customer service (feel the love) is key to repeat or new product purchases for current customers. Transforming customers…

Person in a suit holding a small red heart between both hands against a white background.

The Fallacy of the “Fanboy” as your path to Consumer Insight

We have all heard about the “fanboy”: the rabid enthusiast willing to do and say anything to prove their loyalty to a brand. Merriam Webster dictionary has even created a definition for fanboy: “a boy or man who is an extremely or overly enthusiastic fan of someone or something.”