Author: Jim Longo, Co-founder & Chief Strategy Officer As a veteran with over 30 years in…
Often, when we think about the customer, we think of them only in their roll at the end of the process…
How your clients perceive your brand is shaped by all of their interactions and moments with…
The coronavirus pandemic has upended life as we know it – for now. It has brought…
Research is essential to the success of any brand. Both before and after going to market…
In our personal relationships, the role of empathy is clear. The best relationships are founded on…
Countless brands talk about customer centricity as being a part of their culture, and that trend…
“I just want to talk to a customer” — Having used video conferencing tools like Skype…
Have you ever been in a room and felt a buzz in the air? Like everyone there is on their game and excited to do something big? For me, that’s how I know I’m with a passionate crowd of people.
I recently had the pleasure of speaking on stage with Neslihan Kocak of Mondelez and Anna-Sterre Mees of Philips Electronics at IIeX…
