Discuss Named Leader in G2 User Research and Consumer Video Feedback 2023 Fall Grid Reports

Customer Satisfaction and Momentum Ratings Among the Highest of Any Vendor

Seattle, WA, September 12, 2023 — Discuss, the leading purpose-built video platform for turning in-depth feedback into insights, has once again been named a Leader in the G2 Quarterly 2023 Fall Grid Reports for User Research Software and Consumer Video Feedback. Products in the leader quadrant are rated based on receiving a high customer satisfaction score (from user ratings and reviews) and a large market presence (market share, revenue, number of reviews, social impact, and many other factors).

In addition to being named a leader, Discuss also was ranked #1 in the Consumer Video Feedback Momentum Grid based on having the highest year-over-year growth across all key Grid areas. Discuss remained one of the top companies for customer satisfaction ratings for both grids, and led the pack in top scores for Likelihood to Recommend, Ease of Doing Business With, Quality of Support, Ease of Set Up, and Ease of Use for Consumer Video Feedback.

“Our passion for our customers is unmatched and we value their feedback and input as we continue to focus our innovation on areas that are solving the biggest challenges in qual research,” said Adam Mertz, Chief Growth Officer at Discuss. “We’re excited that our latest advancements in generative AI and asynchronous research capabilities have been wowing customers, just like our service and support has.”

Here is what some customers of the Discuss platform are saying on G2:

“Very Efficient and Great Client Service. (Discuss) Makes it easy to have an interactive focus group / IDI, and I loved having everything handled through one seamless platform.” Dollar Shave Club

“Best Market Research platform out there,” Hawk Partners

“Discuss.io is a pivotal tool for collecting consumer insights,” Seventh Generation

This recognition comes on the heels of Discuss continuing its innovation excellence as it announced the release of several new features, including Generative AI-powered research summaries, enhanced asynchronous research tools, and an expanded network for global recruitment.

The company’s thought leadership on the generative AI front continues, with an upcoming webinar hosted by Mertz and featuring the keynote speaker for this year’s Forrester Technology and Innovation conference, Rowan Curran, on “How to Change the Game with Generative AI in Market Research.” To learn more and register for this event on September 27th, please click here.

Interested in experiencing the power of Discuss for your business? See for yourself why research teams across the world trust the award-winning Discuss People Experience Platform to turn insights into action. Schedule a demo here.


About G2
G2 is the world’s largest and most trusted software marketplace. More than 60 million people annually — including employees at all of the FORTUNE 500 — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business – including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com.

About Discuss
Discuss is helping leading organizations, brands and agencies across the globe turn people’s experiences into insights. Hundreds of thousands of Market Insights, CX and UX professionals trust Discuss to go beyond data points and bring in-depth insights to life across their organization in real-time, transforming customer relationships. With Discuss, hundreds of global brands and agencies such as Unilever, Target, Ipsos, KraftHeinz, HP, Ford, and Mastercard are making more informed strategic decisions faster than ever before. For more information, visit www.discuss.io.

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