SEATTLE, April 17, 2023 — Discuss, the leading purpose-built platform for turning experiences into insights, has been named to the 2023 APPEALIE SaaS + Software Award Shortlist again, after being named a 2022 winner. The Discuss People Experience platform provides the industry’s most extensive set of research services to maximize any customer’s research success whether it is a DIY project or one that needs an extensive set of services and support.
Over the past year, Discuss expanded its SaaS-based platform to support self-captured feedback, and seamlessly flowing self-captured feedback into live, moderated research. The company also focused on integrations and now has a robust API that’s used to connect Discuss with the entire ecosystem of research tools, such as panels and community providers, as well as to quantitative tools.
Another area of focus in the past six months has been around generative artificial intelligence (AI), which will bring significant benefits to qualitative research. For example, generative AI can be used to more efficiently distill and summarize hours of in-depth interviews and pages of unstructured feedback/data into an easily digestible review of key findings and themes.
“We are pleased to be recognized again by the APPEALIE Awards for this honor. Our innovative, SaaS-based approach to qualitative market research delivers a friction-free experience for finding and using customer feedback,” said Adam Mertz, SVP of Product & Marketing at Discuss. “We’re excited to be taking new approaches, like generative AI, that will solve significant customer challenges like never before.”
Discuss experienced another year of record growth in 2022, with a 40%+ increase across all users and sessions related stats. The company was also recognized as a Leader on G2’s Quarterly 2023 Spring Grid Report in both the User Research and Consumer Video Feedback categories. Products in the the Leader quadrant are rated highly by G2 users and have substantial Market Presence scores.
The APPEALIE SaaS Awards are the most selective in software. Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence. Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS.
Discuss is helping leading organizations, brands and agencies across the globe turn people’s experiences into insights. Hundreds of thousands of Market Insights, CX and UX professionals trust Discuss to go beyond data points and bring in-depth insights to life across their organization in real-time, transforming customer relationships. With Discuss, hundreds of global brands and agencies such as Unilever, Target, Ipsos, KraftHeinz, HP, Ford, and Mastercard are making more informed strategic decisions faster than ever before. For more information, visit www.discuss.io.
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