Leading Insights Platform Outshines in Overall Customer Satisfaction
Seattle, WA, April 4, 2023 — Discuss, the leading purpose-built video platform for turning in-depth feedback into insights, has been named a Leader on G2’s Quarterly 2023 Spring Grid Report in both the User Research and Consumer Video Feedback categories. Products in the the Leader quadrant are rated highly by G2 users and have substantial Market Presence scores.
Discuss also leads the pack in customer satisfaction ratings across several criteria including: Likelihood to Recommend, Ease of Doing Business With, Quality of Support, and Ease of Set Up. With an NPS score of 85 in the Consumer Video Feedback category, Discuss outranks all of the other companies on the list.
“We continue to rise higher and higher in the rankings with each G2 report, which is a true testament to our commitment of providing the optimal experience for our customers and innovation that helps them more easily turn in-depth experiences into actionable insights,” said Adam Mertz, SVP of Product & Marketing at Discuss. “Our excitement for our continued momentum in the G2 Grid Reports is only surpassed by our enthusiasm for the innovation we will be bringing to the market this year, as we have some truly amazing generative AI platform add-ons that will be game changers for every Discuss customer.”
“The Discuss platform is, first and foremost, intuitive and user-friendly, for researchers, participants and observers. This allows everyone to focus on the conversations.” Tom Neveril, Founder and President of Storybrand Consulting.
“Discuss is a pivotal tool for collecting consumer insights.” Rita Johnson, Brand Advocate at Seventh Generation.
“Amazing platform. I really liked the ability to search through all the transcripts within the platform. This helped me analyze the findings quicker without compromising quality. This platform is easy to use and a real hit with our clients.” Jasmin Amin, Senior Research Manager at Research Strategy Group.
Interested in experiencing the power of Discuss for your business? See for yourself why research teams across the world trust the award-winning Discuss People Experience Platform to turn insights into action. Schedule a demo here.
About G2: G2 is the world’s largest and most trusted software marketplace. More than 60 million people annually — including employees at all of the FORTUNE 500 — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business – including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com.
About Discuss: Discuss is helping leading organizations, brands and agencies across the globe turn people’s experiences into insights. Hundreds of thousands of Market Insights, CX and UX professionals trust Discuss to go beyond data points and bring in-depth insights to life across their organization in real-time, transforming customer relationships. With Discuss, hundreds of global brands and agencies such as Unilever, Target, Ipsos, KraftHeinz, HP, Ford, and Mastercard are making more informed strategic decisions faster than ever before. For more information, visit www.discuss.io.
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