Innovative People Experience Platform Recognized for Turning Experiences Into Insights
SEATTLE, May 4, 2023 — Discuss, purpose-built video platform for turning in-depth feedback into insights, has been named a winner in the Analytics and Business Intelligence category of the 2023 APPEALIE SaaS Awards for the second year in a row. Discuss has always been at the forefront of innovation with its People Experience Platform that is purpose built for doing video based qualitative research, both moderated and unmoderated, and turning people’s experiences into insights.
“We are thrilled to once again be recognized by the APPEALIE Awards for this honor.” said Adam Mertz, SVP of Product & Marketing at Discuss. “It’s amazing to have this news come on the heels of our newly released generative AI-based research assistant, Genie, that we’re weaving into the fabric of our entire People Experience Platform. This groundbreaking innovation enabling instant summaries of 10/50/100+ hours of in-depth feedback sessions is a perfect example of leading the way in business intelligence and analytics for our market research customers.”
Genie, a revolutionary approach to scaling qualitative research, was developed within weeks of OpenAI’s release of their Chat GPT API. More specifically, Genie Summaries can be used to more efficiently distill and summarize hours of in-depth interviews and pages of unstructured feedback/data into an easily digestible summary of key findings and themes.
Genie is yet another innovative addition to Discuss’ People Experience Platform where, over the past year, Discuss has expanded to support self-captured feedback and developed robust API’s that connect the platform to the broader research ecosystem, such as panels and community providers, as well as to quantitative tools.
Discuss was one of only two vendors to be recognized for the Analytics and Business Intelligence category. Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria.
“Software buyers have an overwhelming number of vendors to choose from. Our data-driven software award methodology honors customer-obsessed SaaS platforms that are differentiated from the crowd by delivering superior customer outcomes” commented Arabella Solaybar of APPEALIE.
The APPEALIE SaaS Awards are the most selective in software. Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence. Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS. https://appealie.com/
Attribution: Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
Discuss is helping leading organizations, brands and agencies across the globe turn people’s experiences into insights. Hundreds of thousands of Market Insights, CX and UX professionals trust Discuss to go beyond data points and bring in-depth insights to life across their organization in real-time, transforming customer relationships. With Discuss, hundreds of global brands and agencies such as Unilever, Target, Ipsos, KraftHeinz, HP, Ford, and Mastercard are making more informed strategic decisions faster than ever before. For more information, visit www.discuss.io.
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