SEATTLE, October 25, 2022 — Discuss, the leading purpose-built platform for turning experiences into insights, has been named a winner in the Analytics and Business Intelligence category of the 2022 APPEALIE SaaS Awards.
Over the past 18 months, Discuss has evolved its product from a video-based research tool to a purpose built People Experience Platform enabling users to easily capture virtual live/moderated and self-captured/unmoderated feedback at scale, along with the ability to upload any video file. The platform then helps users quickly understand key themes and sentiment, turning those experiences into actionable insights.
“We’re focused on our vision of helping organizations, big and small, turn people’s experiences into insights. What makes this recognition special is that it highlights that our People Experience Platform is delivering on this vision to all of our customers,” said Adam Mertz, SVP of Marketing at Discuss. “We’re proud to be doing what no other SaaS company has been able to achieve to date – enable organizations to scale qualitative research that brings companies closer to their customers and base more key decisions off of in-depth experiences shared by target audiences.”
Some recent Discuss product enhancements include Self Captures which can be used by marketing, CX, and product teams for unmoderated surveys with video, photo and text responses. Another new feature is the Mobile Meeting Room which helps organizations open up their live qualitative sessions to respondents and observers that prefer to join on mobile or tablet devices.
Discuss has experienced record growth with a 3x increase in year-over-year usage of its People Experience platform in 2022. The Discuss platform is purpose built for research and enables live, online moderated and unmoderated conversations that can easily capture unique moments.
Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria.
“As the cloud continues to grow, user expectations are also growing. Our highly selective software award honors customer-obsessed SaaS platforms that deliver extraordinary experiences and results,” commented Arabella Solaybar of APPEALIE.”
The APPEALIE SaaS Awards are the most selective in software. Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence. Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS.
Discuss is helping leading organizations, brands and agencies across the globe turn people’s experiences into insights. Hundreds of thousands of Market Insights, CX and UX professionals trust Discuss to go beyond data points and bring in-depth insights to life across their organization in real-time, transforming customer relationships. With Discuss, hundreds of global brands and agencies such as Unilever, Target, Ipsos, KraftHeinz, HP, Ford, and Mastercard are making more informed strategic decisions faster than ever before. For more information, visit discuss.io.
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