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Principles of building a World-Class Agile Qualitative Research Program

Traditional research methods can no longer keep up with the dynamic nature of modern consumer demands and the rapid change of how people are communicating. This...

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6-Step Guide to Operationalize a Consumer Connects Program

Establishing a Connects Program is a great way to support your consumer insight initiatives. Here’s how we do it at Discuss.io....

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Master Moderating For Consumer Connections

Be an online interview master with this free guide....

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Supercharge your CX Program

Strategies and key steps to creating a winning ‘Voice of the Customer’ (VoC) program in the global CX landscape...

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The Business Impact of Consumer Empathy

Learn the business value of consumer empathy, as well as how to embrace and enable it within your organization....

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Customer Experience Update

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