“I just want to talk to a customer” — Having used video conferencing tools like Skype and WhatsApp in their personal lives, clients sometimes tell...

Think about which companies you know that have been able to adapt to change most rapidly. Chances are that the majority...

Often, when we think about the customer, we think of them only in their roll at the end of the process...

Just when brands started to understand Millennial consumers, a new challenge arrived – Generation Z. These young consumers (born after 1998) account for $44 billion...

Have you ever thought about the people you feel most comfortable sharing things with? Both in business as well as personal relationships? Why...