Product Updates

New Feature – Download Chat Transcripts

Our public and backroom chat functionality is used frequently among brand teams to coordinate during an interview, as well as to capture information from respondents. Based on user feedback, these transcripts are now available to download as an Excel file for all sessions going forward.

To access your chat transcripts, go to Tools and Downloads on the Recordings page of your project. From here, you can select the file you wish to download.