Interview Best Practices

At, we want you to have an outstanding experience with our product. To do that, we ask that you consider the following when attending to an interview.


Make sure to have Google Chrome and Mozilla Firefox installed in your system. We recommend that you install the most up to date versions. If you are unsure about what version you are currently using, go to You can share your system specifications with our Support team using the “Unique Link” provided in that site.


The use of a headset is recommended, as this is the best way to provide acoustic isolation between speaker and mic, otherwise you risk hearing an echoing sound in the line.

Most PC or Mac-compatible headsets will work with We recommend wired headsets with 3.5mm jack rather than a USB connection. Also, ensure that the headset has a built-in microphone so that you can make calls with the best possible sound quality.


Physical preparation includes set up of your environment and technology. You need to eliminate items that could distract you from your informational content and message. Find a quiet room with a door.

Presenting from a cubicle or open-space environment offers too many opportunities for noise and distraction.


There are a number of options in Windows/Mac sound settings that need to be configured so that the computer recognizes and works with the headphones or headset.

Make sure that your soundcard drivers are updated and that input and output devices are selected and properly configured in your operating system.  You can test your microphone and your camera by going to


Be sure you are in a well-lit, quiet and private room. The lighting of your room must be daylight quality and overhead lighting is preferred. If overhead lighting is not possible please make sure that your light source is not directly behind you.

Also, ensure that the background is free of visual distractions such as windows to public areas or other workers.


Arrive to the interview at least 15 minutes early to ensure that all software and connections are working correctly. Most common issues can be easily fixed given that our Support team has enough time to troubleshoot them.

Arriving early affords you the chance to put your laptop in “go” mode and your cell phone in vibrate mode. Your paper and pen are just where you want them to be and you’re ready to roll.


Have questions about scheduling or a technical equipment question? offers live chat support. Anytime while browsing our site, you can click on the chat bubble on the bottom-right corner of the screen.

At any point you can email us at, call
+1 (888) 814-4742, or reach us through our live chat support, 24 hours a day, 7 days a week.

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