A method originating in anthropology, ethnography combines observational and interviewing techniques. This is not wholly unique in qualitative research, but it is noteworthy: other methods selectively focus on communication or behavior. By combining the two, ethnography both broadens and validates insight. Social theory is often prominent in analysis, though the type (or types) a study uses is at the discretion of the researcher. Market research particularly emphasizes actionable data, and ethnographers must be careful to keep all findings pertinent and verifiable.
Analysis is at the heart of ethnography. Researchers typically use a systematic approach to chart anomalies and interesting cases. As such, ethnography often features a wide representation of target and potential markets. While a broad sampling is useful, ethnography is also appropriate for follow-ups and other study techniques that pertain to select targets.
Ethnography is useful for charting participants’ experience in a regular environment, such as a home or workplace. Variables should always enter consideration. Time of day, presence of others, or physical environment all can affect how participants use or perceive brands, products, etc.
Benefits to Digital Ethnography
Traditional ethnography is both time consuming and expensive. Researchers must dedicate significant time to logistics and correspondence. Markets, meanwhile, are changing at an unprecedented rate and will continue to do so for the foreseeable future. Technological advances like true HD video streaming make online techniques far more feasible. There are several benefits to using online techniques when conducting ethnographic research.
Experienced researchers are well aware any intrusion into the subject’s natural setting can affect outcome. Ironic, then, that traditional ethnography requires the physical presence of a researcher and video crew. Online techniques minimize this presence, helping participants more accurately portray their daily activities and outlooks.
Traditional ethnography requires both the presence of a researcher and a video team. Depending on the project’s scale, researchers must also consider travel and lodging expenses. Online channels allow ethnographers to more easily interact with participants, eliminates the need for travel, and typically uses streaming footage from a webcam or smartphone.
Participant willingness and budget, traditionally, are the two barriers to prolonged ethnographic research. Further, participants may begin altering their daily behavior if researchers are present for a sustained amount of time. Online techniques minimize presence, increasing the pool of respondents willing to participate and reducing the effect research has on their behavior and outlooks.
Traditionally, teams that conduct ethnographic research divide between those in the field and those in the office. This impedes participation, as well delays analysis and processing. Platforms customized for qualitative research, meanwhile, allow the entire team to observe, communicate, and analyze footage in real time.
Generally speaking, few people are open to making room for researchers in their home or workplace. Further, the more regional variation traditional ethnography requires, the more expensive it becomes. Tapping into vast respondent pools from all over the globe, online techniques drastically increase variety while decreasing overhead.
Online Ethnography and Agility
Online techniques also increase ethnography’s compatibility with market research. Agile methods, known for iterative processing and customer-centered design, are commonly at the forefront of product development. Along with being expensive, traditional ethnography progresses at a much slower pace than modern production. Online techniques not only enhance the method, it also delivers insight within a relevant timeframe. Learn more by chatting with us or trying the demo.
Zach Simmons is the Founder and president of Discuss.io. Zach has 20 years of experience building software. Prior to founding Discuss.io, he was the Technical Product Manager for Amazon Web Services (S3) where he ran the team that built the infrastructure that now powers a significant percentage of the modern Internet. Zach holds an MBA from the University of Chicago Booth School of Business.
An entrepreneurial leader, Zach is passionate about building disruptive and agile SaaS based market research startups as an alternative to traditional market research. Seeing a need for change within the Industry, Zach launched Discuss.io, bringing Market Research to the digital age.