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10 Ways to Channel Customer Feedback Into Product Innovation

How can researchers and teams channel customer feedback into lasting product innovation that drives customer satisfaction…

Teams and Discuss: The New Way to Extract More Insights in Less Time

What do a product manager at a global entertainment company, a small customer experience team at…

Zoom and Discuss: The New Way to Extract More Insights in Less Time

What do a product manager at a global entertainment company, a small customer experience team at…

From Observation to Insight to Strategy: The Evolution of Innovation

Many people think that innovation starts with the proverbial “big idea,” the imaginary bulb that lights…

A SMART VIDEO CONVERSATION PLATFORM

Gain a Business Edge with Our Smart Video Platform

  In looking for a video platform to effectively engage with customers and perform the market…

The Organizational Benefits of Practicing Customer Empathy

In our personal relationships, the role of empathy is clear. The best relationships are founded on…

2020

This Year, Resolve to Make a Habit Out of Conversations with Customers

Countless brands talk about customer centricity as being a part of their culture, and that trend…

What is Customer Perception

What is Customer Perception and Why is it Important? Customer behavior is driven by more than…

Building Your Customer Insights Brain

“I just want to talk to a customer” — Having used video conferencing tools like Skype…

Fueling your strategy with more than just assumptions

As you plan for 2018, it can be challenging to develop strategy that puts the consumer first…