Category Archives: Product Launch

Mobile Screen Share App Adds True Mobile UX to Platform

The world is more omni-channel than ever, with customers expecting a consistent experience across their computer, mobile, and in-person touchpoints with your company. But traditional mobile testing methods have ignored the qualitative feedback that is critical to creating an experience that customers love. Our customers needed a way to include qualitative mobile usability testing in their... Read More

2020 Silver Linings – Four Major Improvements to Smart Video Platform

  We started 2020 with the intention of making the platform simpler, smarter, and more secure. Despite the changes and challenges of the year, we are proud of several major product launches, driven by your requests and feedback. The New, Improved Highlight Reels As the pandemic dawned, usage of our highlight reels feature skyrocketed. We pivoted to address... Read More

Bring Your Own (BYO) Panel – Introducing Your New Respondent Management Hub

When it comes to research, live video conferencing is only one component of a successful project. Our purpose-built meeting room is one reason agencies and brands choose over generic video conferencing tools. Today, there’s a new reason: our brand new Respondent Hub, designed with privacy, collaboration, and transparency in mind. The Respondent Hub allows researchers... Read More

10 Language Blunders That Would Have Been Avoided With Market Research

Businesses try as much as possible to keep brands, model names and slogans consistent across international markets as much as possible for obvious reasons. Sometimes companies catch poor meanings in local languages and dialects before launch,  by reaching out to regional offices, and by contacting a few people they personally or professionally know. However as... Read More

Introducing Private Chat – Your New Best Friend

One of the most-loved, and most-copied, features in our platform is our Backroom Chat. The ability for end clients and team members to chat directly with the moderator, without the respondents seeing, is a critical part of effective online research. Introducing Private Chat - Your New Best Friend Today, chat gets a lot better with the introduction... Read More Gets Better! New Overview Experience for Easier Project Management

  Key Improvements The Overview is a project’s command center, and we’re proud to announce improvements that will make it easier and faster to manage your project.  As more users move to self-service than ever before, we sought to create an experience that focuses on the core actions of scheduling interviews, managing team permissions, and doing dry-runs and... Read More

Introducing Advanced Stimuli Management

Whether it’s unveiling packaging and advertising content, or using photos and activities to jump-start creative thinking, our interactive whiteboard is an indispensable part of research activities on We’ve heard your requests for more whiteboard functionality, and we’re happy to announce changes that give moderators more control over the stimuli experience. From revealing markups to managing... Read More

Get Faster Insights With Automated Clips now automatically generates clips of key moments from your live video conversations. With automated clips, it's never been even easier to extract insights from your video conversations! Every “saved moment” you make in the meeting room now becomes a clip in the archive. All clips are automatically transcribed and have the ability to share... Read More