Category Archives:

Mobile Screen Share App Adds True Mobile UX to Discuss.io Platform

The world is more omni-channel than ever, with customers expecting a consistent experience across their computer, mobile, and in-person touchpoints with your company. But traditional mobile testing methods have ignored the qualitative feedback that is critical to creating an experience that customers love. Our customers needed a way to include qualitative mobile usability testing in their... Read More

Online Qualitative Research Basics

What is Online Qualitative Research? Online qualitative research is simply a research method that involves collecting data about a person’s thoughts and attitudes towards a product or an area of research interest conducted online rather than face to face or via phone conversations. They include focus groups, individual depth interviews (IDIs), diaries, blogs, market research online... Read More

2020 Silver Linings – Four Major Improvements to Discuss.io Smart Video Platform

  We started 2020 with the intention of making the platform simpler, smarter, and more secure. Despite the changes and challenges of the year, we are proud of several major product launches, driven by your requests and feedback. The New, Improved Highlight Reels As the pandemic dawned, usage of our highlight reels feature skyrocketed. We pivoted to address... Read More

Bring Your Own (BYO) Panel – Introducing Your New Respondent Management Hub

When it comes to research, live video conferencing is only one component of a successful project. Our purpose-built meeting room is one reason agencies and brands choose Discuss.io over generic video conferencing tools. Today, there’s a new reason: our brand new Respondent Hub, designed with privacy, collaboration, and transparency in mind. The Respondent Hub allows researchers... Read More

Video Conferencing Technology Best Practices to Ensure Outstanding Experiences

For modern researchers and CX professionals who use interviews to gather customer insights, reliable video conferencing technology is essential. But interviewers must also take the extra step of confirming interviewees have the right technologies and a strong grasp on how to use the video conferencing platform before an interview begins. The contexts, hardware, and types... Read More

Introducing Private Chat – Your New Best Friend

One of the most-loved, and most-copied, features in our platform is our Backroom Chat. The ability for end clients and team members to chat directly with the moderator, without the respondents seeing, is a critical part of effective online research. Introducing Private Chat - Your New Best Friend Today, chat gets a lot better with the introduction... Read More

Discuss.io Gets Better! New Overview Experience for Easier Project Management

  Key Improvements The Overview is a project’s command center, and we’re proud to announce improvements that will make it easier and faster to manage your project.  As more users move to self-service than ever before, we sought to create an experience that focuses on the core actions of scheduling interviews, managing team permissions, and doing dry-runs and... Read More

Remote User Interviews Are Finally Having Their Moment

Travel and in-person meetings may not be part of our work-life right now, but user interviews have never been more important. Discuss.io is used by some the world’s most advanced marketing teams at Fortune 100 companies, and we’re hearing from them that there are “pre-COVID” user insights, “during-COVID,” and there will be “post-COVID” insights. They... Read More