Qualitative Research

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How to Create the Best User Research Questions

Even the most advanced product designers can’t always find a clear path to building products that…

What is Customer Perception?

In general marketing terms, customer perception refers to customers’ awareness, their impressions, and their opinions about…

Infographic: Using Customer Feedback for Customer Journey Pain Points

Amid persistent market disruptions and unpredictable consumer behavior, today’s online customer journey is filled with obstacles…

3 Reasons to Capture Customer Feedback on Mobile

Have you ever wanted to launch a large-scale qualitative project with respondents that can join from…

10 Ways to Better Understand Customers to Improve CX

A quality customer experience is key to thriving in a highly competitive market landscape. As Rick…

3 Common Mistakes to Avoid in Qualitative Session Setup

Qualitative research sessions often have a lot of moving pieces even before a session can begin….

3 Key Takeaways from “Rethinking the Agile Manifesto for Research” Webcast

In the recent webcast, “Rethinking the Agile Manifesto for Research – And How to Put Experience…

4 Reasons to Use Pre-Work to Optimize Live Conversations

We all know the feeling: short on time and needing to hold multiple qualitative sessions under…

What are Market Research Tools? 

But first…what is market research? Market Research (MRX) refers to the process of gathering intelligence about…

10 Ways to Improve Your Brand Perception with Customer Feedback

How can you leverage customer feedback to improve your brand perception?  To help you leverage customer…